FAQ
Frequently Asked Questions
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout.
What is your return policy?
We want you to love your Gioletta pieces! If you experience any issue with your order, please let us know within 14 days of receiving it.
Simply send us an email at hola@giolettalab.com, and we’ll do our best to help resolve the issue and find the right solution for you.
Your satisfaction is our priority — we’re here to make sure every piece reflects your style and essence.
Do you ship internationally?
We ship to Europe, the UK, and worldwide, with fast and reliable delivery.
- Delivery time: 2–8 business days
- All orders are carefully packaged to protect your items and arrive in perfect condition
- We offer eco-friendly shipping options wherever available
Your Gioletta pieces are designed to be iconic — your everyday essentials shouldn’t have to wait.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes at hola@giolettalab.com. Once an order is shipped, we cannot modify it.
How do I contact customer support?
You can reach us via email or through our contact form. We typically respond within 24 hours.
