Política de reembolso

Return Policy

At Gioletta Lab, all products are made to order and produced specifically for each customer. Please read our return policy carefully before placing an order.

Returns and Exchanges

We do not accept returns or exchanges due to incorrect size, color selection, or change of mind, as each item is created especially for you.

Defective or Damaged Products

If you receive a defective, damaged, or misprinted item, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, email us at hola@giolettalab.com with:

• Your order number

• Clear photos of the product and the issue

• A brief description of the problem

Once reviewed, we will offer a replacement at no cost or a refund, as appropriate.

Lost Shipments

If your order is lost in transit, please contact us at hola@giolettalab.com, and we will investigate the issue with the shipping provider.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact

If you have any questions regarding returns or orders, please contact us at:
📩 hola@giolettalab.com